10 tips to improve reliability

Ian Huntly, CEO of Rifle-Shot Performance Holdings, official representatives of SoftExpert in South Africa, and Ricky Smith, maintenance consultant and specialist and well-known published author, look at the ways businesses can improve reliability. * Purchase a copy...

Services key to leveraging value from ICT

Information and communication technology (ICT) has become a critical business enabler in today’s enterprises. It enables greater efficiency, a more agile workforce and the ability to do business regardless of geographic boundaries. The term ICT refers to a multitude...

Deriving value from ITIL initiatives

Many organisations embark upon ITIL training with the hope of improving IT service management (ITSM), only for the significant investment in time and money to fail to deliver the expected benefits, says Edward Carbutt, executive director at Marval South Africa. The...

Quintica secures service desk deals

With the growing demand for cross-campus technologies inside and outside of the lecture hall, learning institutions and universities are increasingly looking for IT enablers to assist in better managing IT as a whole. This is, according to Quintica, fuelling demand...

Marval South Africa offers ITSM workshops

Marval South Africa has bolstered its education and training offering with the introduction of a corporate strategy and service management workshop tailored to the business needs of the corporate sector, medium-sized business and individual professionals. With the...

Service management bridges IT, business

ICT solutions provider and service management specialists Quintica have noted increasing demand from customers to extend their ITSM projects and capabilities to include and cover business process management (BPM) and business service management (BSM) practices and...