Absa uses Condeco, Kathea to optimise ITSM

Modern facility management combined with smart technology and managed services plays an important role in the achievement of key imperatives for Absa bank, the largest retail banking group in South Africa, namely maximising staff productivity, and encouraging...

Sybaweb implements Kaseya solution

Sybaweb, a South African IT service and solution provider, has successfully undertaken a country-wide and continental expansion plan, having identified a growing demand for outsourced managed services. In order to ensure Sybaweb’s growth, the company turned to Kaseya,...

Boost service delivery while reducing costs

Using automated image recognition it is possible for large organisations to streamline financial departments while reducing overheads believes Intervate’s Gia Thom. As a business entity grows in complexity and size, so delivering a consistent level of service and...

Telkom earns ITSM certification

Telkom has obtained ISO/IEC 20000-1:2011 accreditation for its IT services management (ITSM) system relating to its Basic Hosting offering, demonstrating the Company’s proven best practice and excellence in IT management. The standard ensures companies can achieve...

Fujitsu rolls out ITMaaS offering

Fujitsu has helped enterprises of all sizes and ISVs to gain greater insight into their ICT operations – supporting the modernisation of their infrastructures and their innovation of new business services – with the global availability of Fujitsu IT Management as a...

Agile practices aid business growth

Many organisations today are struggling to strike the right balance between remaining flexible enough to capitalise on rapid-fire strategic challenges and still being able to meet short and long-term financial numbers, says Frank Reinelt, senior director for Northern...