Dec 3, 2014
The need to reduce IT costs while increasing IT agility is driving accelerating demand for IT as a service – and Infrastructure as a Service (IaaS) in particular. That’s the view of Hennie van Tonder, head of Product at MWEB Business, who adds that another factor...
Nov 28, 2014
IT has become an essential component of practically every business today, underpinning the basic functioning of the enterprise, Edward Carbutt, executive director at Marval Africa. As such, providing effective IT services is critical to the efficiency and...
Nov 14, 2014
The IT department of any organisation has traditionally operated in a silo, viewed as a cost centre rather than a driver of value, and not seen as a customer-facing activity of the business. However, as IT has become increasingly important for the daily operations for...
Sep 18, 2014
In a short amount of time the Information Technology Infrastructure Library (ITIL) has positioned itself as the most widely accepted approach to IT service management in the world. Now that ITIL is in its 25th year, local industries are still keen (if not more so), to...
Sep 18, 2014
Marval is pleased to announce that its integrated IT Service Management (ITSM) software solution, MSM Expert, has successfully passed the criteria for PinkVERIFY 2011 Toolsets, demonstrating 100% of the required functionality for all 15 Pink defined ITIL processes....
Sep 3, 2014
There are two areas of culture we need to look at. The first is an understanding of the role of ITSM and the need to challenge the business perception that looks upon the IT department or division in an organisation as a separate entity rather than an integral part of...
