Sep 14, 2021
South African companies have responded admirably to the challenges of doing business in a pandemic with many accelerating their digital strategies and opening new channels for consumer engagement. Unfortunately, bad actors have also adapted exceedingly well, taking...
Sep 14, 2021
South African organisations have shifted gear, changing working models to adapt to changing regulatory requirements. Today, many companies have adopted hybrid working models, designed to maximise the best of both words – on-premise and remote working. However,...
Sep 14, 2021
As part of Vodacom’s energy and carbon management strategy and commitment to reducing its impact on the environment, the company has installed new solar-powered sites in Polokwane, Vereeniging and Bloemfontein. Vodacom has invested over R8-million in these...
Sep 14, 2021
There are three words that should define how the contact centre approaches data and privacy in 2021 – ethical, compliant, and secure. According to McKinsey, companies need transparent guidelines and standards that define their use of data, ensuring that it...
Sep 14, 2021
Ensuring that your children are absolutely safe and protected online has become as critical as securing them in the real world. You would not drive without putting your child in a seatbelt. Or hand them a carving knife without showing them how to use it. So do not put...
Sep 14, 2021
For customer-centric service leaders in South Africa, key performance indicators (KPIs) play a key role in maintaining excellent customer service. By Richard Chambers, area vice-president: Africa and MED at Salesforce Redefined KPIs have become a fundamental part of a...
