Feb 3, 2022
The social and economic impact of Covid-19 has led to a marked increase in opportunistic crimes of desperation, particularly in digital payments fraud as consumers flock to digital channels to replace or supplement in-person interactions. This rapid shift to digital,...
Feb 3, 2022
The world is a very different place this year than it was a few years ago. Much has changed, not only in terms of available technologies, but also how businesses use technology and the way they had to adapt to a fully remote or hybrid working environment. This has...
Feb 3, 2022
Transformations are never easy, but a digital one presents even greater more challenges. Gilchrist Mushwana, director: advisory services at BDO and Jacques Jansen van Rensburg, associate director: advisory services at BDO, unpack these challenges in a bid to simplify...
Feb 3, 2022
The Independent Communications Authority of South Africa (ICASA) recently proclaimed regulations to enable businesses to port their non-geographic phone numbers (0800; 0860; 0861; 0862 and 087) away from Telkom and to any other telecommunications provider of their...
Feb 3, 2022
CRM has evolved immensely from being a customer register to a dynamic customer experience management system. It is no longer just a sales tool, it’s a pillar of the customer experience (CX) and an ecosystem that comprises the entire customer lifecycle. By Nick...
Feb 2, 2022
The National Social Security Fund (NSSF) of Uganda has transformed its customer experience with powerful self-service capabilities by introducing an AI-powered digital customer assistant named ‘Sanyu’ based on Avaya technology. Sanyu, an advanced chatbot that now...
