Nov 23, 2021
A recent partnership between Clevva, Blue Prism and Amazon Web Services (AWS) is making customer service automation more achievable for local businesses. Combining UK-based Blue Prism’s digital workforce technology, Clevva’s query resolution automation...
Nov 22, 2021
By Kathy Gibson – The Fourth Industrial Revolution (4IR) and the move to smart cities, factories and homes is driving a massive uptake of technologies like 5G, cloud computing, Internet of Things (IoT) and artificial intelligence (AI). The strain this places on...
Nov 22, 2021
Arguably the world’s biggest sales weekend of the year, Black Friday to Cyber Monday is a highlight on everyone’s calendar – consumers and businesses alike. By Deshni Harricharan, national sales manager at Seacom And while it’s crucial to get...
Nov 22, 2021
Many business and technology leaders name personalisation as a top commerce technology investment priority. However, they lack the sufficient tech needed to deeply tailor experiences across channels. By Nick Durrant, CEO of Bluegrass Digital They are experiencing...
Nov 22, 2021
Businesses are confronted with a never-ending stream of cyberattacks ranging from DDoS campaigns and malicious bots to ransomware and intellectual property theft. By David Jack, director: EMEA product strategy at Citrix Security leaders know about the urgent need to...
Nov 22, 2021
The need for back-up must be measured against environmental cost; the alternative is just burying heads in the sand, writes Lance Dickerson, MD at Revov. Last week many people were holding their breath hoping new Finance Minister Enoch Godongwana would wave a magic...
