(AI)rtisan of the future

In a world filled with opinions about the impact of artificial intelligence (AI), it’s worth having your own view of the big picture of this latest technological revolution. By Juanita Vorster, independent business advisor My view is that we shouldn’t turn the...
Politics and corruption: can businesses survive without bribery?

Politics and corruption: can businesses survive without bribery?

South Africa continues to be a nation blighted by corruption. Last year it placed 82nd out of 180 countries on Transparency International’s Corruption Perceptions Index, showing no improvement on its 2023 ranking. In the past 13 years, local non-profit Corruption...
Africa’s telecommunications sector needs standardised regulations

Africa’s telecommunications sector needs standardised regulations

Africa’s telecoms space is packed with opportunity but an outdated and fragmented regulatory landscape means that fast, affordable and borderless telephony is still out of reach. Nic Laschinger, chief technology officer of Euphoria Telecom Two key barriers are...

Change management is the real game changer

Digital transformation is accelerating across industries, with one truth becoming clearer – technology alone doesn’t drive success, people do. “Digital transformation is no longer optional, it is a strategic imperative,” says Paul Raath, change management expert at...
Turn behaviour change into behaviour constancy

Turn behaviour change into behaviour constancy

Customer loyalty is a figurative holy grail of business. Why? Long-term customers have a higher lifetime value to companies, while acquiring a new customer can be between five and 25 times more expensive than retaining an existing one. By Riaz Galant, commercial...