To build resilient customer relationships, invest in experience

In a post-pandemic world, every company must pivot to a digital-first customer engagement model to survive. As customer priorities and behaviours continue to evolve, so too will business’ relevance and capability to serve them. By: Robin Fisher, senior area...

How RPA can benefit your organisation

The digital age has brought us many beautiful things, but it has also brought digital drudgery. By Rudolph Janse van Rensburg, chief of technology at TreasuryONE Where we once filled out forms in triplicate, we now copy and paste the information with hundreds or...

How to create real value through data analysis

It is widely accepted that the Covid-19 pandemic has accelerated businesses’ digital transformation strategies. By Sean Taylor, director at Insight Consulting These investments are not made for their own sake, but to have a positive, measurable impact on a...

How much critical data do your work from home employees access?

Since the Covid-19 pandemic hit the world, South African organisations too, have taken drastic steps to ensure the safety of their employees By Claude Langley, regional sales manager: Africa for extended access technologies at HID Global When the very first lockdown...

Understand the full impact of cybercrime

Multiple threat vectors and variable threat actors, and, perhaps most worrying, repeated attacks on companies by cyber-crime pose a serious risk to organisations small and large alike. According to the Hiscox Cyber Readiness Report 2021, one-in-six of all firms...

IT skills impact customer experiences

The speed of technological change across industries is not slowing down. Even sectors that have been traditionally reluctant to embrace the full potential of digital transformation are transitioning in this direction. By Osama Al-Zoubi, chief technology officer of...