Goldwagen shifts gears to digitally transform its supply chain

To continue its growth strategy, automotive parts distributor and franchise group Goldwagen has chosen to digitally transform its supply chain with Blue Yonder. The auto parts retailer will implement Blue Yonder’s warehouse management (WMS) and labour management...

Companies win when the best security also means the best CX

For many organisations, reaching customers through various channels has been a key focus over the last few years – especially as consumers started embracing more and more digital channels. But in order to truly optimise a customer’s user journey,...

Pandemic demands 4IR adoption and innovative reward solutions

“The Fourth Industrial Revolution is about the acceleration of innovation and the velocity of disruption, and these two factors are creating disruption and along with this, new opportunities for business,” says Nicol Mullins, Chartered Reward Specialist...

The importance of cloud-based data archiving

One of the most significant challenges facing organisations today is dealing with the exponential growth of data. By Barry Kemp, head of IaaS at Vox The entire digital universe was expected to reach 44 zettabytes at the end of last year – 40 times more bytes...

How to be a next-level service organisation

In today’s digitally-driven environment, being able to deliver on customer service that meets continually evolving end user expectations has become a key business priority. By Lionel Bisschoff, founder and CEO of Learning Machines In fact, companies that invest...

Is your UC solution meeting your needs?

Businesses today need to enable their employees to collaborate seamlessly wherever they are, through a variety of channels, including voice, video and chat. By Ankush Joshi, practice lead for unified communications at AlphaCodes This means they need a cloud- and...