Beyond bandwidth: FNOs should prioritise customer service

Fibre isn’t a luxury anymore – it’s as critical as water or electricity – but the service offered by South Africa’s fibre operators certainly doesn’t reflect this reality. By Richard Firth, CEO of MIP Holdings While specific data on the average call centre wait...

As quantum cybersecurity threats loom, go back to basics

Despite the escalating sophistication of AI-generated threats and the looming specter of quantum computing capable of shattering current encryption, the organisations staying ahead of the curve are those getting the fundamentals of cybersecurity hygiene right. By...

OTT platforms must contribute to SA’s digital infrastructure

On average, South Africans spend over ten hours a day on screens, much of it on data-heavy apps like Instagram, TikTok, Netflix, YouTube, WhatsApp and Facebook. By Nomvuyiso Batyi, ex-officio member of the Association of Comms and Technology Every video stream and...

Why only a few are winning at Gen AI – and how SA can catch up

Enterprise reinvention has become a global business imperative – and artificial intelligence is its driving force. Generative AI (gen AI), in particular, is fast moving from pilot projects to large-scale enterprise deployments. But while the buzz around the technology...

Agility beats legacy in a digital world

Legacy once stood for trust and authority in financial services. Today, it often suggests outdated systems, slow decision-making and an unwillingness to evolve. As technology reshapes how consumers manage their money, staying power in the market alone no longer sets a...

Crypto trading and SARS: The revenue reckoning has arrived

The South African Revenue Service (SARS) has officially shifted gears in its approach to taxing crypto trading income. By Nicole Erlank, manager, and Tertius Troost, senior manager at Forvis Mazars in South Africa The SARS Crypto Asset Unit, established to monitor and...