Apr 9, 2021
In today’s increasingly digital world, data-driven customer analytics have become the heartbeat of modern businesses. By James Bayhack, sub-Saharan Africa director at CM.com More customers are engaging with businesses through digital channels and continued...
Apr 9, 2021
As the world struggles through a global pandemic that has, through the manner of its transmission, severely constrained human contact, so new ways have been found to do what we usually do – but without touching strange surfaces any more than we have to. Is it...
Apr 8, 2021
There is no getting away from the fact that auctions are among the most exciting forms of commerce. The thrill of bidding – and winning – goods people have set their hearts on cannot be beaten. Physical, or in-person auctions, also bring a carnival-like...
Apr 8, 2021
Even though modern technology is introducing new capabilities for organisations looking to adapt to evolving customer needs, the human element should never be forgotten. By Nick Bell, Group CEO of Decision Inc Whether it is a business-to-business or...
Apr 8, 2021
While almost everyone has heard the phrase: “This call may be recorded for quality control purposes,” while waiting to speak to a business service representative or call centre operator, businesses are starting to appreciate that the effective and...
Apr 8, 2021
Will people return to the office when it’s safe to do so? Since the start of the pandemic last year, organisations and employees across the world have embraced remote work like never before. By Genevieve Koolen, human resources director at SAP Africa Office...
