Dec 8, 2020
Customer experience is the driving force behind every business as it gives companies a competitive edge that earns customer loyalty and attracts new customers. By Paula Sartini, founder and CEO at BrandQuantum However, getting the customer experience right can be a...
Dec 8, 2020
Financial crime and money laundering is the third biggest economic practice in the world and equates to around 5% of the global GDP. Because each country manages its own laws and regulations, the banks are left as the only defence against this attack on the world...
Dec 8, 2020
Adapting to the ever changing landscape is an ongoing challenge for most business leaders. Speed of execution is the key to driving transformation and strategic programs play a critical role in keeping businesses competitive and relevant. By FlowState CEO Mark Kayser...
Dec 8, 2020
Covid-19 has left the economic world in a state of shock. Stock markets are fluctuating and the global economy is contracting, leaving people concerned about their investments. Some lost money as markets reacted to Covid-19, others adopted a holding pattern, and...
Dec 7, 2020
Business continuity used to be considered a part of Disaster Recovery (DR), another cog in the urgent wheel that turns to put the business back on track in the event of a crisis. However, the past year has reshaped business continuity in the eyes of the organisation....
Dec 7, 2020
“Due to Covid, it will take longer to answer your call… you are in a queue and we will try…” In recent months customers have become rightly frustrated with this response when trying to resolve a service problem or simply ask a question. Relying...
