How AI is humanising the contact centre

Artifical intelligence (AI) can provide the answer to agent burnout, deliver contextual customer information and help agents to deliver a deeply personalised experience, writes Fikile Sibiya, CIO at e4. The rise of AI has significantly impacted business sectors of all...

Unlock untapped talent by closing the disability skills gap

Organisations across sectors continue to report persistent skills shortages, yet a large and capable segment of the population remains excluded from meaningful economic participation, says Afri Training Institute. Among the most overlooked talent pools are people with...

Nutanix accelerates service provider growth

Nutanix has announced new platform and program enhancements for Nutanix Elevate Service Provider Program partners, including the new multitenant cloud capabilities enabled by the Nutanix Service Provider Central program designed to help partners scale and...

Women are driving SA’s digital inclusion charge

M-KOPA South Africa has published its inaugural South Africa Impact Report, which shows that women are playing a leading role in the country’s digital inclusion, both as first-time smartphone users and as income earners within the company’s growing agent...

The future of PC security is multi-layered and managed

Twenty years ago, enterprise security was straightforward in that enterprise devices never left the premises. By Werner Joubert, commercial SYS business director (South Africa & SADC) at ASUS Perimeter security proved sufficient as business networks were...