Jun 30, 2020
South Africa’s top five fuel station brands – BP, Caltex, Engen, Sasol and Shell – are leading the way in the customer satisfaction stakes, with one of the highest industry Customer Satisfaction scores across 10 sectors polled in the South African...
Jun 29, 2020
Adobe and Econsultancy recently revealed that customer experience (CX) is the most exciting business opportunity for 2020, with leading businesses across various sectors rating CX as a top digital priority, which if executed properly, will set them apart from the...
Jun 29, 2020
5G has certainly been a hot topic during the Covid pandemic – and not always for the right reasons. Network Configurations (Netconfig) technical director Wayne Erradu explains that on one hand it has been seen as a blessing as the blistering speeds have allowed...
Jun 29, 2020
From single-purpose programmes that respond to common consumer queries to advanced digital assistants that evolve as they process information, chatbots – or conversational agents – are becoming increasingly popular and utilised by businesses to deliver proactive and...
Jun 29, 2020
Have you noticed any changes in how courier packages are delivered? Electronic signature pads accompany more and more of the deliveries. Delivery employees tap away on apps on their phones, telling them where to go next. Even the simple act of finding your location is...
Jun 26, 2020
The Fleeker platform, founded by four University of Cape Town (UCT) students, allows users to schedule appointments with hairstylists, barbers, make-up artists and nail technicians – and beat the long in-salon queues with the click of a button. Asonele Gevenga,...
