Customers focus on safety, belonging and control

Staying in touch with what customers and employees are saying about their experiences with brands has never been more important than now. Customer experience management software company, inQuba, is tracking customer Covid-19 feedback across the world. Using advanced...

Bolster digital resilience in age of cybercrime

As we get into the swing of lockdown, and some of us are relying more heavily on digital means to work and engage with our staff and clients, cybersecurity is as important as ever. ‘Massive data fraud and theft’ has been ranked by the World Economic Forum as the...

Explore Data Science Academy opens data science learnership applications

Africa’s largest institution devoted to data science, The Explore Data Science Academy (EDSA) has opened registrations for the July 1 intake of its 12 month, full-time data science learnership as well as its on-line courses. Ambitious, smart learners who would like to...

40% of data breaches affect customer information

Customers’ personal information is involved in data breaches more often than any other type of corporate data. According to Kaspersky’s IT Security Risks Survey, this sort of data leakage may result in reputational and financial losses, as well as regulation penalties...

Change your hiring strategy during Covid-19

Business changed overnight when President Cyril Ramaphosa announced a national lockdown to curb the spread of the coronavirus, writes Matthew Kibby, vice-president: services at Sage Africa & Middle East. As the majority of the South African workforce instantly...

Move to cloud crucial for virus response

The current lockdown is testing the ability of business to adapt quickly to changing market conditions. Companies that have embraced more digital ways of working have been far less impacted. Several slower respondents are turning their focus away from only the cost...