Sep 4, 2020
The Microsoft Global State of Multichannel Customer Service Report underscored the value of resolving customer issues at speed and the importance of equipping contact centre staff with the right knowledge. This customer demand is dictating the rise in real-time...
Sep 4, 2020
If your organisation has staff who are financially stressed, you are losing out on productive working time. In fact, as many as half of all financially stressed employees spend three hours or more at work each week thinking about or dealing with personal financial...
Sep 4, 2020
Salesforce has launched the next generation of Salesforce Field Service, equipping teams across industries with AI-powered tools to deliver trusted, mission-critical field service. By Mark Cattini, senior vice-president: field service management at Salesforce...
Sep 4, 2020
Members of the Direct Marketing Association of SA (DMASA) now have access to a handy online tool-kit that assesses their compliance with the Protection of Personal Information (POPI) Act in minutes. By clicking on https://dmasacomplianceportal.org/DMASA and answering...
Sep 3, 2020
With reduced company revenues on account of South Africa’s extended lockdown, businesses are focusing on saving costs and rethinking the relationship with their equipment. Leasing, rather than buying, essential hardware offers a quick solution for cash-strapped...
Sep 3, 2020
Although most organisations view payroll primarily as a way to remain compliant, calculate accurate net pay and pay employees in time, in reality, it goes way beyond these functions. The pace of change today, particularly when it comes to technology, is enabling...
