May 28, 2025
In a public online Turing Test, researchers at the University of California San Diego found that the best-performing GPT-4 prompt passed nearly half the time – outperforming older models, but still behind the human baseline of 66%. As AI becomes better at mimicking...
May 27, 2025
In an era where customers expect instant and accurate support, many contact centres still struggle with outdated manual processes that slow response times and increase errors. Retro Rabbit has launched Call Centre AI, a cutting-edge solution that automates critical...
May 27, 2025
SAS has debuted a new selection of AI models, each of which addresses a specific labour- and time-intensive process that can drag business down. SAS’ packaged models come either ready-to-go or intended to tailor and accelerate model training on customer data. All can...
May 27, 2025
Salesforce has introduced Agentforce for Financial Services, a set of pre-built, role-based AI agent templates that augment financial services teams with digital labour and automate key front-office tasks like preparing for an investment review, replacing a lost...
May 27, 2025
Workday has announced a new wave of Illuminate Agents designed to significantly speed up the hiring processes, improve frontline worker experiences, streamline complex financial processes, and empower employees to find information quickly and easily. “The key to...
May 27, 2025
While remote and hybrid work arrangements have recently started to decline as the return-to-office trend has gained momentum around the globe, many companies continue to embrace these models to attract and retain top talent. The working-from-home option does impact...
