Sep 18, 2019
Get the braaivleis and biltong ready because this year’s highly anticipated rugby world cup in Japan will be the biggest and most tech-enabled event the world has ever seen. Simon McCullough, F5 Networks’ major channel account manager, discusses the cyber...
Sep 18, 2019
Kyocera Document Solutions South Africa has been placed first overall in unit sales for the first half of 2019, with a market share of 14,6%. This is according to market data specialist InfoSource’s latest research which shows market sizing data in the office...
Sep 18, 2019
Dell Technologies has announced significant updates to the Dell EMC PowerMax, incorporating next-generation technologies. Dell EMC PowerMax is first-to-market with dual port Intel Optane SSDs and the use of Storage Class Memory (SCM) as persistent storage. Dell...
Sep 18, 2019
Botswana Telecommunications Corporation Limited (BTC) today announced that BTC is doubling its capacity on Spacecom’s AMOS-7 communication satellite KU-beams. With this new capacity, BTC is adding cellular backhaul and various long-distance communication...
Sep 17, 2019
Helping young work-seekers change their lives for the better is all in a day’s work for Harambee contact centre agent Thapelo Kwenane, but his dedication and amazing results have seen him awarded international recognition and the title of CX Hero at the Genesys...
Sep 17, 2019
Hackers are becoming more brazen in the way they target organisations as they hunt for soft targets. Companies who see the value in outsourcing their customer experience to contact centres should be wary of the risks this brings, coupled with the adoption of new...
