Aug 13, 2019
Cloud Atlas, an advanced persistent threat (APT), also known as Inception, has updated its attack arsenal with new tools which allow it to avoid detection through standard Indicators of Compromise. This updated infection chain has been spotted in the wild in different...
Aug 12, 2019
In order for any organisation to succeed, customer experience (CX) has to be a major priority. After all, the better someone feels about their interaction with an organisation, the more likely they are to keep coming back. By Ross Sibbald, commercial director of...
Aug 12, 2019
With investments in artificial intelligence (AI) related technologies expected to triple by 2020, local companies are looking at ways to integrate it into all aspects of their business. It is especially in the contact centre industry where it can be used to greatly...
Aug 12, 2019
Data at end-of-life is a massive challenge for most companies, especially with uncontrolled data growth that has resulted in new corporate policies for data storage and retention. This is largely as a result of new global legislations and regulations such as GDPR and...
Aug 12, 2019
As the world of work continues to change, employees and job seekers are prioritising flexible hours and working structures more and more – and businesses are having to work this into their strategies in order to remain relevant and competitive when it comes to...
Aug 12, 2019
Just as telephones and cars changed how we work and play, 4th Industrial Revolution (4IR) is ushering in a new age that shouldn’t be ignored. Even though 4IR has become a popular term, that doesn’t lessen its impact. 4IR is so powerful and visible because...
