Jul 28, 2025
Digital transformation is accelerating across industries, with one truth becoming clearer – technology alone doesn’t drive success, people do. “Digital transformation is no longer optional, it is a strategic imperative,” says Paul Raath, change management expert at...
Jul 28, 2025
Customer loyalty is a figurative holy grail of business. Why? Long-term customers have a higher lifetime value to companies, while acquiring a new customer can be between five and 25 times more expensive than retaining an existing one. By Riaz Galant, commercial...
Jul 25, 2025
South African companies are transforming their operations with enterprise resource planning (ERP) systems that streamline processes, boost productivity and unlock real-time insights across the organisation. By Anthony Poltera, value prototyping lead at SAP Africa As...
Jul 25, 2025
Every second, millions of AI models across the world are processing loan applications, detecting fraudulent transactions, and diagnosing medical conditions generating billions in business value. Yet most organisations are still struggling to bridge the gap between AI...
Jul 25, 2025
Zebra Technologies has found that 82% of warehouse decision-makers in Europe agree that increased use of technology and automation boosts frontline productivity, but almost six in 10 (57%) don’t know where to start automating in the warehouse. The findings appear in...
Jul 25, 2025
The world of customer experience (CX) is going through a big transformation driven by the remarkable advancements in Artificial Intelligence. For businesses the excitement is real, and for consumers in South Africa, customer support can become brilliant experiences in...
