Avaya and Afiniti bring AI to the contact centre

Avaya Holdings and Afiniti, a provider of AI-based behavioral pairing solutions, have announced a strategic partnership to improve enterprise customer experience and contact centre performance by integrating artificial intelligence (AI) into contact center routing...

Defining ourselves in a virtual world

SAP Africa’s Head of Innovation and South Africa’s Mars One candidate, Dr Adriana Marais, talks about taking back ownership of our identities in the digital world, through the compelling application of blockchain. We’re bringing information and...

Africa benefits from late mover advantage in the cloud

Established information technology markets – like the UK, Europe and even South Africa – often take cloud computing for granted as the ideal platform for innovation and global expansion. One reason could be that these markets gradually adopted cloud...

Data key to unlocking the mysteries of the universe

Human exploration has made leaps and bounds since man first landed on the moon in 1969. We have now entered a paradigm where data takes centre stage, writes Morne Bekker, country manager of NetApp South Africa. Of course creating a 3D map of over one billion stars,...

Roles (not jobs) rule in the digital era

It is true to say that much of our identity comes from our jobs. Our economy builds on these and the types of jobs that are in demand (and their distribution and compensation) are often a proxy for what society considers important. The trouble is, jobs as a term feels...

Nerd academy programme launches in the Karoo

A nerd alert has been issued by the Karoo Tech Hub, an initiative run by video production company Piehole.tv in collaboration with ProcurementExpress.com. With an estimated 45% unemployment rate in the Eastern Cape, the tech hub has launched a free programme called...