Agentic AI will drive the next evolution of customer experience

Agentic AI will drive the next evolution of customer experience

South African customers now expect problems to be solved before they even complain – on WhatsApp, in‑app, or over the phone – often in minutes, not days. Yet many businesses are still struggling to meet these expectations. By Lauren Potgieter, country manager at...
Fraudsters could turn to AI mandates

Fraudsters could turn to AI mandates

As AI agents begin to transact on behalf of customers, anxiety among financial institutions (FIs) is mounting. But banking and payment authentication company, Entersekt, says the industry already has the right foundations to manage the rapid growth of agentic commerce...
DevSecOps is no longer optional in the age of AI-driven exploits

DevSecOps is no longer optional in the age of AI-driven exploits

For years, DevSecOps was treated as a sign that engineering and security were beginning to cooperate a little better than before. It was often presented either as process work or a more elegant way of structuring delivery. Thanks to AI, we have now entered a different...

The rising threat of fraud in microlending

South Africa’s microlending sector is a key driver of financial inclusion, providing access to credit for millions who may otherwise be excluded from traditional banking. But, as the industry grows, particularly through digital and fintech platforms, it is...
Pure Electric scooters launch in SA

Pure Electric scooters launch in SA

Core has launched Pure Electric in South Africa, introducing the electric scooter brand and expanding access to a new category of personal mobility. Through the partnership, Core will hold exclusive distribution rights for Pure Electric in South Africa. Founded in...
The hidden cost of cloud complexity (and what to do about it)

The hidden cost of cloud complexity (and what to do about it)

Cloud adoption in South Africa is accelerating. Budgets are being committed, environments are being built, and the channel is busier than it has been in years. Othelo Vieira, technical product manager lead at Cloud On Demand That is genuinely good news. But there is a...