Oct 18, 2017
Looking back over the past decade, history has certainly demonstrated that trying to predict the pace and nature of technology development is a near impossible task, writes Quentin Barnard, lead architect at redPanda Software. While analysts, business leaders and...
Oct 18, 2017
3CX, developer of next generation software-based Unified Communications Solution, has joined the SIP Forum, aiming to not only be party to the future of the SIP standard, but also contribute to the further development of open standards for SIP technology. The SIP...
Oct 17, 2017
Marval Africa has added IT Root Cause Analysis Workshops to its extensive ITSM and governance training portfolio. The training will be offered in conjunction with recognised KEPNERandFOURIE Management and Training consultancy, Thinking Dimensions, and is geared...
Oct 17, 2017
Cambium Networks has announced new connectivity solutions to enable network operators to meet the rapidly-growing demand for streaming video and high throughput. “Internet connectivity is essential for the modern household,” says Daryl Schoolar, principal...
Oct 17, 2017
The tools that enable a rapid response to customers are the key to improved sales. Speed of response is the first step to getting and keeping customers in a highly competitive and cluttered online environment. Contact centres play a pivotal role in this process. Rapid...
Oct 17, 2017
This year, we have seen some of the most high-profile victims of cybercrime across the world, including the NHS in the UK, and the attack of Equifax that impacted of millions of people in several countries. The damage has not only cost companies’ money, it has...
