Oct 17, 2017
Marval Africa has added IT Root Cause Analysis Workshops to its extensive ITSM and governance training portfolio. The training will be offered in conjunction with recognised KEPNERandFOURIE Management and Training consultancy, Thinking Dimensions, and is geared...
Oct 17, 2017
Cambium Networks has announced new connectivity solutions to enable network operators to meet the rapidly-growing demand for streaming video and high throughput. “Internet connectivity is essential for the modern household,” says Daryl Schoolar, principal...
Oct 17, 2017
The tools that enable a rapid response to customers are the key to improved sales. Speed of response is the first step to getting and keeping customers in a highly competitive and cluttered online environment. Contact centres play a pivotal role in this process. Rapid...
Oct 17, 2017
This year, we have seen some of the most high-profile victims of cybercrime across the world, including the NHS in the UK, and the attack of Equifax that impacted of millions of people in several countries. The damage has not only cost companies’ money, it has...
Oct 17, 2017
As festival goers gear-up for the start of the 2017 festival season, more emphasis should be placed on the benefits of going cashless as the event fundamental for organisers, vendors and partygoers. This is according to Shai Evians, CEO of Howler, an event-technology...
Oct 17, 2017
In today’s customer-centric business environment, automation is seen to be one of the keys to delivering superior service, writes Jaco Viljoen, agile consultant at IndigoCube. I have previously explored why and how the principles of lean-agile software...
