Jun 29, 2017
Delia Gross, executive for the In-Touch Outbound Contact Centre at Innovation Group South Africa, outlines a few things to consider before you hang up on yet another call centre agent. You’re already late for a board meeting and your phone is ringing for the...
Jun 29, 2017
What is deemed ethical to one person might not be considered ethical to another – but how does one decide who is right? As the modern business environment continues to be plagued by challenges such as corruption, the subject of ethics becomes ever more...
Jun 29, 2017
Digitalisation has done so much more than just shift expectation and transform innovation. It has created digital divides, rifts between internal pillar and external deliverables, and redefined the ideals of engagement and growth. The fundamental business models are...
Jun 29, 2017
CA Technologies has launched new solutions and capabilities within its API Management portfolio to help developers, enterprise architects and digital leaders create and deploy microservices – and manage the APIs that connect and orchestrate microservices to...
Jun 29, 2017
Danny Drew, Avaya’s MD for South Africa, outlines the five things you shouldn’t miss when planning your customer journey. A customer journey map puts the user front and center in the organisation’s thinking. It shows changes in customer behavior and...
Jun 29, 2017
Oracle has been named a leader in Gartner’s 2017 “Magic Quadrant for Mobile Application Development Platforms” report. “We believe this recognition is another acknowledgement of Oracle’s strong market momentum in the mobile and larger...
