Your business’s worst enemy is a ringing phone

Everywhere, businesses are wrestling with how to offer an omnichannel experience to their customers. But in pursuing digital customer strategies, many companies often try to run before they learn to walk, letting important fundamentals fall by the wayside. “It...

Strong ICT infrastructure the first step in transformation

Digitalisation must be the engine for South Africa’s future development, underpinned by a strong ICT policy framework, including a firm commitment to investment from government and the private sector. That’s the message delivered by the global ICT...

The death of cloud limitations

The Cloud Services division of IT service management giant EOH has unveiled CloudBolt, an agnostic cloud solution that offers a single pane of glass through which cloud customers can govern the use, performance and delivery of all their cloud services, irrespective of...

Never check in to a flight again

Frequent flyers especially know the stress before departure: When does check-in open? What is my booking code? Will I get an aisle or window seat? Now AirlineCheckins.com – a product from the Lufthansa Innovation Hub – automatically checks travellers in...

The rise of AI gives organisations competitive edge

While big data has been a popular buzzword among industry sectors over the past few years, adequately collecting and analysing customer information to gain key insights through the use of Artificial Intelligence (AI) is not something all organisations have managed to...

Business-class desktop storage from Netgear

Netgear is expanding its ReadyNAS 420 Series of network-attached storage (NAS) products with the addition of new 6- and 8-bay units designed to extend the performance and scalability of its current 2- and 4- bay configured units. The new 6-bay model (RN426) supports...