Jun 23, 2017
It’s easy to disparage poor performance in contact centres – we all experience an unfavourable experience at times – repeated calls, ill-equipped agents and a lack of efficient resolution. What is a bit more challenging is knowing what goes on behind...
Jun 23, 2017
he deadline for South African companies to attain compliance with the regulations laid out in the Protection of Personal Information Act (PoPI), is fast approaching. This according to Terry Ramabulana, Head of Public Sector at Mazars, who adds that the Act will...
Jun 22, 2017
Cloud-first, and even cloud-only, is replacing the defensive no-cloud stance that dominated many large providers in recent years. Today, most provider technology innovation is cloud-centric, with the stated intent of retrofitting the technology to on-premises....
Jun 22, 2017
Remi de-Fouchier, vice-president: marketing communications at Gemalto, believes we are reaching the tipping point in discovering what the customer of tomorrow wants. Our lives have become, in many ways, a ‘mobile experience’. We’ve become inseparable...
Jun 22, 2017
South African enterprises are taking data protection and governance seriously and are actively moving to implement governance best practice. Paul Williams, country manager: southern Africa at Fortinet, says South African enterprises, particularly those in the...
Jun 22, 2017
BitCo, a tier one provider of Internet, voice and connectivity solutions, has increased its national coverage, providing customers with superior fibre connections in more locations than ever before. BitCo already has more than half a dozen fibre packages available for...
