Jun 30, 2017
A staggering one billion people, out of a total global population of 7,5-billion, will be using VoIP (Voice over Internet Protocol) to communicate with each other by the end of 2017. That’s according to Juniper Research figures quoted by local independent...
Jun 29, 2017
Integrated ICT and telco provider Vox has finalised and lit up the first three precincts in Richards Bay, the first non-metropolitan town in its National Long Distance Fibre Project which was launched in October 2016. With a thriving industrial and mining sector,...
Jun 29, 2017
While information technology continues to advance at a pace that few can keep up with, luckily for hoteliers hospitality technology isn’t lagging behind. Hoteliers appreciate that juggling profitability, performance and customer relations can be complicated and...
Jun 29, 2017
Delia Gross, executive for the In-Touch Outbound Contact Centre at Innovation Group South Africa, outlines a few things to consider before you hang up on yet another call centre agent. You’re already late for a board meeting and your phone is ringing for the...
Jun 29, 2017
What is deemed ethical to one person might not be considered ethical to another – but how does one decide who is right? As the modern business environment continues to be plagued by challenges such as corruption, the subject of ethics becomes ever more...
Jun 29, 2017
Digitalisation has done so much more than just shift expectation and transform innovation. It has created digital divides, rifts between internal pillar and external deliverables, and redefined the ideals of engagement and growth. The fundamental business models are...
