Jasco launches new version of DataVoice

Jasco has announced the availability of the latest update to the DataVoice Libra Voice Recorder solution, Libra V10.0, which offers users a host of new, enhanced and improved functionality to maximise the solution’s overall efficiency and performance. The...

Why omni-channel is the only way to communicate

ICT has progressed to a point where it makes no sense for businesses to use single or one-dimensional channels. Today, the advent of social networks, social media and other interactive platforms means that any sized business in any sector or industry can extend their...

How to slash e-commerce cart abandonment

Kyle Rozendo, chief technology officer at SID, puts forward nine simple ways to make sweeping changes to e-commerce website performance. Global shopping cart abandonment on e-commerce websites is reported at anything between 60% and 70%. Yet simple tweaks to the...

How to become an employer of choice

Michelle Moss, director of assessments at Talent Africa, a company that helps companies in South Africa and parts of Sub-Saharan Africa find talent, believes that offering staff opportunities to grow and giving them room to express themselves is key to employee...

Kaspersky Lab unlocks CryptXXX-encrypted files

After releasing decryption tools for two variants of CryptXXX ransomware in April and May 2016, Kaspersky Lab has released a new decryptor for files that have been locked with the latest version of the malware. This malicious programme was capable of infecting...

Balancing the digital demand with human touch

It’s no secret that banks have looked to move many of their services to online solutions in response to the growing consumer demand for digital, and in an effort to manage cost, writes Michiel Lely, vice-president of practices: EMEA at Verint. This has...