Ericsson in exclusive deal with 20th Century Fox

Ericsson hasannounced an exclusive, multi-year feature film deal with leading international content distributor 20th Century Fox Television Distribution, for its subscription video on demand (VOD) service, Nuvu. The output deal includes DreamWorks Animation-produced...

What no one is telling you about live chat

Today, consumers are constantly searching to establish connections to the businesses they use. However, they are doing so while simultaneously demanding ease. A well-trained call centre is perfect to build relationships, but the experience can be overshadowed by a bad...

Does your contact centre speak Millennial?

Millennials and the technology-infused world, in which they live and work, are without a doubt creating a stir within the traditional customer engagement model. New, future-thinking models of engagement are needed if brands are hoping to claim their slice of the...

Tips for small business owners buying a PC

SMEs need to get it right when they buy a new PC. Chris Buchanan, client solutions director at Dell South Africa, offers some tips. Define the role and select the right solution set for the job As a small business, you have created roles within your organisation. You...

Are compliance changes overwhelming your team?

There used to be a time when compliance was treated as a secondary business function. Today, however, organisations and leadership have come to recognise that they need to keep abreast of the latest regulatory requirements in their field of operations, as the risk of...

Steps to success in your new career

Heidi Duvenage, head of Sage Talent Solutions, offers advice for people starting a new career in 2017. The start of a New Year brings with it fresh beginnings, making it one of the most popular times of the year to look for a new job. With school leavers, recent...