Feb 2, 2017
The “consumerisation” of markets, the strong, steady growth of e-commerce and the shift to all-things digital in the customer experience, has quite naturally led to an explosion in the number of interactions between brands and consumers. By Roland...
Feb 1, 2017
Chantel Troskie, customer experience account manager at Oracle South Africa, discusses the direction robots are taking in the field of customer experience. At the most recent World Economic Forum in Davos, Switzerland, there was much talk about the power of automation...
Feb 1, 2017
There will be substantial shifts in data platform technologies and methodologies over the next few years, writes Paul Morgan, chief technology officer of Decision Inc. A number of trends are set to change the data landscape, with significant impact on organisations....
Feb 1, 2017
End-to-end telecommunications and networking solutions provider Saicom Voice Services has entered into a strategic partnership with Thinkst Canary to offer a fully-managed honeypot network security service. The service, which complements the company’s existing...
Feb 1, 2017
South Africa has recently seen fast-paced developments in the implementation of Fiber to the x (FTTX), which includes fibre to the business (FTTB) and fibre to the home (FTTH). FTTX broadband network architecture, which makes use of optical fibre, offers unsurpassed...
Feb 1, 2017
Few employers or employees truly understand what it means when you are nominated by The South African Revenue Service (SARS) as a third-party agent, which often results in a matter that could be resolved speedily lingering unnecessarily and impacting both parties. In...
