Dec 5, 2016
Contact centres need all the help they can get during the busy peak season, and gamification could be the answer. Bruce von Maltitz, contact centre technology expert and co-founder of 1Stream, says business contact centres are often the first port of call for...
Dec 5, 2016
Whyte and Mackay, the global drinks brand company, is working with software vendor Ideagen to improve quality, safety and compliance management at its bottling operations. Ideagen’s Q-Pulse software has been rolled out across Whyte and Mackay’s plant in...
Dec 5, 2016
Staff outsourcing can reduce the cost of operations by up to 60% – this is the target we look to achieve with our clients, writes Arnoux Mare, MD of Innovative Staffing Solutions. One of the primary reason businesses decide to outsource staff is that it lowers...
Dec 5, 2016
Modern business increasingly relies on network-supported technologies, such as cloud computing, mobility and the Internet-of-things (IoT), writes Mark McCallum, chief technology officer of Orange Business Services. The flexibility and agility they offer are essential...
Dec 5, 2016
In a perfect world, the relationship between client and supplier should fundamentally be based on mutual trust. Legally speaking, the relationship is formally guided by King III and protected by legislation such as the Public Finance Management Act, specifically...
Dec 2, 2016
New risks such as cyber incidents or data privacy, rising regulatory and shareholder activism and the influence of third party litigation funders are putting corporate leaders under more pressure than ever of falling foul of investigations, fines or prosecution over...
