Sep 20, 2016
The call centre industry is once again undergoing a seismic shift thanks to the evolution of technology — specifically, that of the cloud and big data, writes Andre le Roux, MD of Interactive Intelligence: Africa Region. The cost of cloud computing has...
Sep 20, 2016
Ricoh’s new A3 black and white multifunction printer range is ready for the digital age in which people expect hassle-free information sharing, easy interactive finger swipes and taps on responsive touch screens, with cloud-connected and mobile-ready...
Sep 19, 2016
Fancy a home-cooked meal but have no time to make it yourself? South Africans now have a solution for a better, healthier lifestyle. Simply order a meal from someone who lives close to you and pay with the tap of a screen. Wazupa, connects ‘Home Chefs’ to...
Sep 19, 2016
Governments across the globe are moving towards a more integrated digital approach to serving citizens, writes Sydwell Shikweni, transformation director at Merchants. According to the 2016 Dimension Data Global Contact Centre Benchmarking Report, public sector...
Sep 19, 2016
The recently released Canon All-in-One Pixma inkjet printers, the Pixma MG3040 series and Pixma MG2540S – replacing the Pixma MG2940 and MG2540 respectively – are now available to the South African channel from official distributor Drive Control...
Sep 19, 2016
When you work for one of the world’s biggest and best technology companies, you’re always on call to provide tech support, writes Martin Walshaw, senior engineer at F5 Networks. I remember fixing a family member’s Wi-Fi connection that had slowed to...
