Paratus Telecoms turns on first FTTH in Namibia

Paratus Telecoms is the first 100% privately-owned pan-African operator to turn on Fibre to the Home (FTTH) in Namibia. Connected residents in Finkenstein estate, East of Windhoek, will now enjoy this world-class connectivity. The developers of Finkenstein Manor and...

Take customer experience to the next level

Digital transformation is changing the way banks talk to customers, but forward-looking financial institutions in the region are looking at how they can deploy artificial intelligence and automation to transform the customer experience, writes Danny Drew,...

Key to retail success is a positive experience on all channels

The countdown to the Black Friday and Cyber Monday sales has officially begun. With experts predicting shoppers will spend double the amount they did in 2015 – this year’s retail shopping bonanza is expected to be bigger than ever. According to PwC, online...

Why Agile is the business methodology of the future

Aaron Sanders, a US-based professional Agile coach, was recently in SA to deliver a series of training courses to the DVT Academy. He took some time out of his schedule to outline exactly why Agile is the business methodology of the future. “Agile is effectively...

Smollan improves service delivery with Interactive Intelligence

International retail solutions company Smollan has achieved new levels of efficiency and enhanced customer experience as a result of deploying PureCloud Engage by Interactive Intelligence Group), a global leader in cloud services for customer engagement,...

Multi-disciplinary approach needed to make SA green

The energy saving industry has entered a new stage, leaving behind the traditional approach of retrofitting buildings and factories. The industry has moved from this traditional approach towards a  multi-disciplinary one which is aimed at reducing energy usage and...