Sep 14, 2016
In conversations about telecommunications, moods can easily turn sour, writes Simon Carpenter, chief customer officer at SAP Africa. The golden age of the first mobile networks have faded somewhat. Data, once seen as a sideline and a potential revenue channel, has...
Sep 14, 2016
Customer experience management has traditionally been about customers being able to rate a business based on their interaction, or a business gathering information to better understand what a customer is thinking to provide a better service. But according to Bruce von...
Sep 14, 2016
The World Wide Web is a great resource, but that doesn’t mean you don’t have to take precautions, writes Sarel Lamprecht, MD of cyber insurance company Phishield. Although the Web is 27 years old, newspaper reports abound of people being taken for a ride....
Sep 14, 2016
South African retailers have little time left in which to change from traditional models to next generation ‘me-commerce’ models. Lee Gill, JDA Group vice-president: retail for retail strategy globally, says South Africa’s traditional retailers had...
Sep 14, 2016
IT solutions and services provider Dac Systems, in conjunction with its industry partner Nintex, has introduced the mobile Nintex Workflow platform – enabling workers to develop, complete and submit forms using their mobile phones, and create and manage...
Sep 14, 2016
Given the significant productivity benefits delivered by mobility, it is unsurprising to note that it is fast becoming a way of life in many organisations. In fact, Gartner predicts that as many as half of all employers will have instituted mandatory...
