BT-SA launches smart power monitoring solutions

BT-SA has introduced a range of smart power monitoring solutions that could save households and companies huge amounts of money due to power outages. This also forms part of its strategy to create an overall Internet of Things (IoT) business environment. Power trips,...

Huawei wins two awards at AfricaCom 2016

Huawei has picked up two awards at AfricaCom, for “Most Significant LTE Development,” and “Delivering Excellence in Customer Experience”. The Most Significant LTE development recognition was awarded jointly to Huawei and MTC, the leading telecom operator in Namibia,...

Otel’s hosted PBX suited to lean companies

“Brace for tax pain: higher corporate tax possible” is how veteran money matters columnist Jackie Cameron saw Finance Minister Pravin Gordhan’s recent mini Budget Speech playing out. “Squeezing additional shareholder value out of corporate...

Managing and optimising a digital customer experience

Companies and organisations today drive digital transformation through creating innovative systems of engagement (SoE), based upon rethinking how to engage with their target audience(s), writes Kristian Thyregod, senior vice-president: EMEA at Riverbed Technology....

Arbor Networks debuts virtualised internal network traffic analysis

Arbor Networks, the security division of NETSCONetScoutUT, has introduced version 2.2 of Arbor Networks Spectrum, to the African region. Arbor Spectrum v2.2 is a high performance network traffic analysis platform integrating Netflow, packet and threat intelligence...

Keep productivity in call centres up this festive season

The lead up to the holiday season can be daunting for those in the retail industry, particularly for contact centres who bear the brunt of the increased workload, and often heightened tempers. While managing this period might seem overwhelming to the staff and...