Nov 16, 2016
Jonathan Holden, group executive of operations, and Phumla Tshabalala, managing executive of contact centres at Innovation Group, discusses the implications of big data and the associated impact on the customer engagement model. Big data is an immense collection of...
Nov 16, 2016
Over the past several years, behavioural psychology has attracted a great deal of interest outside of academic circles, writes Jason Ried, founder and MD of Fuzzy Logic. With one of its main sub-fields, behavioural economics, now influencing the strategies of major...
Nov 16, 2016
Fundamentally, the power of computing is moving to the cloud. Powerful, bulky machines will be rendered unnecessary as data starts getting accessed through the even more powerful infrastructure built around the incredible processing power that now lives on the cloud....
Nov 16, 2016
Paul Williams, country manager: SADC at Fortinet, outlines four key strategies to help organizations protect their businesses while migrating to private and public clouds. Maintain a strong security posture Organisations need to maintain a strong security posture in...
Nov 16, 2016
Schuberg Philis already guarantees 100% system and application availability to clients and is enhancing this industry leading service performance with real-time audit, assurance and activity monitoring for 100% service compliance. For Schuberg Philis it is essential...
Nov 15, 2016
Defy South Africa has opened a new national call centre in Hermanstad, Pretoria West, featuring realtime response software supported by a dedicated team of 28 agents. “We have integrated software which ensures that calls are directly linked to all branches on a...
