Software can analyse conversation

Verint Systems has announced enhancements to its Real-Time Speech Analytics solution. The software, which leverages conversational indicators and analyses customer calls as they unfold, enables organisations to take a proactive approach to identifying opportunities to...

Citrix debuts free developer version of NetScaler

Digital business transformation is driving line of business (LOB) to adopt rapid application development and deployment methodologies, such as DevOps. To stay ahead of the competition and adapt to rapidly changing customer and market demands, businesses and...

Customer experience more important than products?

In years gone by, businesses competed against each other on one of three fronts: price, quality of product or service, or superior marketing. In the digital age, however, evidence is emerging that all these factors are starting to take a back seat in consumers’...

RS Components extends fibre-optic wire assemblies

RS Components is extending its portfolio of high-quality fibre-optic-cable assemblies with the addition of 90 new products from Rosenberger. RS is the only high-service-level distributor to offer fibre-optic products from Rosenberger, which offers the highest...

AWM360 provides biometrics for Johannesburg Water

AWM360, the exclusive distributor of dorma + kaba access control and digital security solutions to the southern Africa market, has completed the rollout of biometric-based time and attendance technology at Johannesburg Water. AWM360 is a leading technology supplier to...

Are you doing enough to secure your online identity?

Do your shopping habits put you at risk? Are you exposing yourself – and your confidential information – to opportunistic fraudsters? These are questions that online shoppers should be asking themselves says Mark Chirnside, CEO of ThisIsMe, who adds that...