How does customer service in the public sector compare?

Governments across the globe are moving towards a more integrated digital approach to serving citizens, writes Sydwell Shikweni, transformation director at Merchants. According to the 2016 Dimension Data Global Contact Centre Benchmarking Report, public sector...

DCC debuts Canon’s Pixma all-in-ones

The recently released Canon All-in-One Pixma inkjet printers, the Pixma MG3040 series and Pixma MG2540S – replacing the Pixma MG2940 and MG2540 respectively – are now available to the South African channel from official distributor Drive Control...

Are we running out of wireless bandwidth?

When you work for one of the world’s biggest and best technology companies, you’re always on call to provide tech support, writes Martin Walshaw, senior engineer at F5 Networks. I remember fixing a family member’s Wi-Fi connection that had slowed to...

Will your company be hacked next?

South Africa, like the rest of the world, is facing unprecedented cyber-attacks which have resulted in the crime being the fourth most reported economic crime in the country. In the past year alone, over R3 billion has been lost to cybercrime in South Africa. The...

Aruba changes the way networks are delivered

Aruba, a Hewlett Packard Enterprise company, has announced new network procurement and consumption models to give enterprise customers more flexibility and choice in how they obtain and support their network infrastructure. The rapid introduction of mobile...

OutSystems, IndigoCube partner to deliver digitalisation

Digital platform provider, OutSystems, has announced a partnership with business transformation specialist IndigoCube aimed at enabling South African companies to maximise their existing SAP investments. The partnership leverages OutSystems award-winning rapid...