How can contact centres effectively embrace the ‘agentic age’?

With companies such as Microsoft, AWS, Google and Salesforce all releasing autonomous agent capabilities across their offerings, it’s clear that the Agentic Age has finally dawned. By Ryan Falkenberg, CEO of Clevva Within the contact centre industry, the implications...

HP expands AI-powered services, certified refurbished hardware

At CES 2025, HP Solutions announced expanded offerings designed to enhance reliability for maximum employee and IT productivity while helping companies contribute to supporting environmental sustainability. The new offerings include enhanced HP Support Services...

Consumer storage solutions empower creativity, stylise gameplay

Western Digital kicked off the Consumer Electronics Show 2025 with new SanDisk storage solutions designed for creators and gaming enthusiasts. Developed for creators who are looking to elevate and deliver content that speaks to the world, the SanDisk Creator Series is...

Acer adds sustainable laptops, scooters

At CES 2025, Acer launched a range AI-powered laptops with sustainable designs as well as new e-scooters. They include the following: Acer has updated its Swift Go and Aspire Vero laptop lines with new Intel Core Ultra 200H series processors and sustainable designs....

Dell debuts commercial PCs with AMD Ryzen AI PRO

AMD Ryzen AI PRO processors will power new Dell Pro devices. “We’re incredibly proud to collaborate with Dell on the next generation of commercial PCs powered by the AMD Ryzen AI PRO processors,” says Jack Huynh, senior vice-president and GM of the computing and...