May 19, 2016
inQuba has announced that its portfolio of insurance and financial services clients is expanding with the addition of US-based National Interstate Insurance Company. National Interstate is set to launch its personalised CX initiative with event driven Voice of the...
May 19, 2016
As the implementation of the Protection of Personal Information Act (PoPI) gradually comes closer, South African organisations are wondering how best to prepare for it. The key is to understand that data security lies at the heart of PoPI compliance, argues Godfrey...
May 19, 2016
In the current dire economic environment, not having an availability plan or solution in place is particularly risky as now more than ever businesses should be putting measures in place to ensure they maximise trade time. Brendan Widlake, business development...
May 19, 2016
Accounting systems don’t nearly go far enough in tying up all the ends of your business, but what if they could? asks Andries Kok from PayAccSys. Business people have been using accounting systems since well before the abacus, and there is currently a plethora...
May 18, 2016
Verint Systems has announced its inclusion in the newly published Magic Quadrant for the CRM Customer Engagement Center report by research and advisory firm Gartner. This marks the fourth year the company’s solutions have been recognized in this evaluation for...
May 18, 2016
In conjunction with OSCOSM consulting services, INET BFA has concluded the first phase of its IT service management improvement program. The overall project goals were to improve management control, overall IT service delivery and align to good practices such as ITIL....
