May 13, 2016
Aspect Software has announced Aspect Mila, a new interactive assistant that redefines how contact centre supervisors and agents interact with workforce applications and each other. Aspect Mila is an integration of Aspect® CXP and Aspect natural language understanding...
May 13, 2016
Avaya has announced a strategic alliance with Reflex Solutions, one of three certified Avaya Experts in South Africa, to deliver the advanced capabilities needed for digital business to midmarket companies in South Africa. The agreement will see Reflex provide unified...
May 13, 2016
Corporate South Africa has gradually been coming to terms with the concept of stakeholder-inclusive governance, as introduced by King III. King IV (now in draft form) looks set to continue this model. Stakeholder inclusivity offers a good model for ensuring corporate...
May 12, 2016
ContinuitySA has introduced disaster recovery as a service (DRaaS). Sasha Malic, head of hosting and availability services at ContinuitySA, says the service revolutionises ContinuitySA’s existing availability services, taking advantage of the latest technologies...
May 12, 2016
Seacom is showing strong growth in the global and African wholesale and retail telecom markets, this according to independent statistics from the Internet performance management company, Dyn. Dyn’s data shows that Seacom is rapidly climbing the IPv4 Internet...
May 12, 2016
Forty MTN subscribers stand a chance to walk away with R100 000 over a period of 13 weeks with MTN’s Wish It! Love It! Win It! competition. Through this campaign, MTN will select three lucky subscribers a week who will each pocket a R100 000 cash prize. The...
