May 12, 2016
Aspect Software has announced Aspect Via, a comprehensive, cloud customer engagement centre (CEC). Aspect Via delivers a complete set of native customer service capabilities, designed to integrate into the larger customer-driven enterprise. Based entirely on proven...
May 11, 2016
Local digital transformation company Xuviate has started a series of Mastermind Groups to provide a platform for IT leaders to brainstorm, to educate and to offer support for digital transformation.Mathias Tölken, chief operating officer of Xuviate, says running...
May 11, 2016
During times of slow economic growth, there is increased competition for jobs, as new workers enter the job market every year, but available work does not grow at the same rate. Despite this, times of slow growth present ample career-building opportunities for those...
May 11, 2016
The risk of having an outsourced contact centre is having agents idle during periods of low demand. Every second that employees are sitting around waiting for a customer to get in touch means the loss of revenue. So how does a contact centre address this challenge in...
May 11, 2016
With nearly 1-million malware threats released worldwide every day, it’s vital that organisations deploy a proactive, defense-in-depth network security strategy that addresses multiple layers of the network. In an effort to provide enterprise businesses with...
May 11, 2016
BT has announced the launch of Cyber Roadmap Consulting, a new consultancy programme designed to give large organisations a better understanding of their own cyber security risks and implement measures to mitigate these. The new service leverages highly skilled...
