Apr 11, 2016
The digital shopping experience has transformed how we engage with brands and make decisions. However, our natural instinct to turn to others for recommendations still prevails. Consumers might ask friends or family, but increasingly they check out online communities...
Apr 8, 2016
Interactive Intelligence Group has launched a new customer engagement cloud service for businesses throughout South Africa. The PureCloud Engage architecture, along with its advanced functionality, fast deployment, and simple month to month subscription terms offer...
Apr 8, 2016
There is and always has been an inherent tension between an individual’s right to data privacy and wider security concerns, writes Aleks Gostev, chief security expert: GReAT at Kaspersky Lab. This is unlikely to change, although the priority may shift depending...
Apr 8, 2016
Customer satisfaction drives profitability, especially in today’s highly competitive services industry. To stay ahead of the competition, businesses need an integrated system that will provide a powerful 360-degree view of customers’ activities. Stephen...
Apr 8, 2016
2016 looks set to be the year that the Internet of Things (IoT) hits the big time, writes Neil Sholay, head of Oracle Digital, EMEA. We’ve already seen a range of new IoT services come to market. Take Samsung’s smart fridge, which launched at the Consumer...
Apr 8, 2016
The advent of enterprise-grade cloud solutions, combined with the precipitous drop in costs for volatile memory storage, has propelled in-memory computing to the forefront of many CIO’s agendas, writes Alan Collins, portfolio manager: cross-industry business...
