Apr 5, 2016
Merchants, South Africa’s longest standing and largest contact centre partner, has installed a 39-seat contact centre simulation centre at the Harambee Youth Employment Accelerator premises. The objective of the centre is to simulate real-life contact centre...
Apr 5, 2016
In today’s global economy, characterised by technology commoditisation and consumerism, IT businesses are finding it tough to differentiate themselves from their competitors. Given how easy it is for consumers to buy IT solutions, it is no longer viable to...
Apr 5, 2016
DVT Android developer Rebecca Franks has been selected as a Google Developer Expert. Franks is the first female developer from Africa to qualify for Google’s global Developer Expert program, and is also the first Google Developer Expert from Johannesburg....
Apr 4, 2016
For companies struggling to optimise their customer service workforce, there is a race to replace older, end-of-life workforce optimisation components that fail to address the technology needs of today’s consumer interaction initiatives. To expedite this...
Apr 4, 2016
MTN South Africa has launched a new promotional package featuring World Panel’s SunStream, which allows users to stream electricity from the sun directly into their mobile devices. The new bundle was announced at an event in Mthatha with executives from MTN and...
Apr 4, 2016
In an increasingly digital world where it is no longer only time that is money, but information as well, data has become the equivalent of a new currency, writes Johan Scheepers, systems engineer director: MESAT at Commvault. Protecting this data is a top priority for...
