Mar 19, 2025
The Budget Speech 2025 highlighted the need for reforms and infrastructural development that will revive economic growth. The country’s potential delisting from the FATF greylist in October 2025 will greatly contribute to this by positioning the country as a secure...
Mar 19, 2025
The C-suite has long left data resilience and cybersecurity in the hands of security and IT teams, writes Rick Vanover, vice-president of product strategy at Veeam. It’s been a case of ‘leave it to the experts’, and for a long time, that made sense. But as...
Mar 19, 2025
As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires specialist skills – skills that are not core to many companies. As a...
Mar 19, 2025
The recent compromise of one of the South African Parliament’s Youtube accounts, to promote a fraudulent “$Ramaphosa” cryptocurrency token, underscores the insidious nature of scammers impersonating trusted figures or institutions and abusing their...
Mar 18, 2025
iContact BPO has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact centre operations. The initiative aims to improve agent productivity and enhance the overall customer experience by eliminating background noise – a...
Mar 18, 2025
It has become increasingly challenging to meet consumer demand for accessible data and this is changing the shape of service delivery and innovation in 2025, writes Craig Blignaut, WiFi product manager at Vox. In the first quarter of 2024, one user consumed 411,4...
