CX demands to be harnessed by analytics

The digital generation – Gen D – demands more of organisations across a growing number of digital channels. Analytics, agility and intelligent contact centre platforms help organisations deliver, says Deon Scheepers, manager: sales operations at...

More network decomposition expected in 2016

While the last 10 year has seen network functions consolidated into a single physical appliance, the move from the physical to the virtual world is now producing the opposite effect that will accelerate further in 2016, according to KEMP Technologies.  This...

Otel reduces costs with single sourcing

With the International Monetary Fund (IMF) reducing its GDP outlook for South Africa to a dismal 1,3% for next year, from an initial acceptable forecast of 2.1%, it’s clear that demand for goods and services will continue to be weak in 2016. Another indication...

Linux Foundation advances blockchain technology

The Linux Foundation, the non-profit organisation enabling mass innovation through open source, today announced a new collaborative effort to advance the popular blockchain technology. The project will develop an enterprise grade, open source distributed ledger...

Visual and functional upgrade for Cartrack mobile app

Cartrack has released an update of its fleet app. The latest version of the app is available for download from your app store and is available for Android, Windows and Blackberry 10 devices. Cartrack’s fleet management app provides Cartrack’s existing fleet customers...

Turn BYOX into competitive advantage

It’s widely accepted now that employees rather than the business dictate IT policy. Those of your people who don’t like the technology on which your organisation runs simply won’t use it – or won’t use it to good effect. This has a direct negative impact on...