Dec 1, 2015
Call centres of today should allow customers to use their preferred means of communication, easily identify issues impacting response time, facilitate personalisation and feedback, and must also be cost effective. According to recent research, entitled “The...
Dec 1, 2015
Voice over Internet Protocol (VoIP), or the ability to make and receive telephone calls using one’s Internet connection, is best-known for being a cost saver. A small to medium-sized business, for example, can easily save around 60% on the cost of actual phone...
Dec 1, 2015
While many companies will be without their full staff compliment over the December season, there is still every reason for most business operators to encourage focus and commitment during the ‘slow season’ and utilise this time to address issues, fix...
Dec 1, 2015
BT has announced faster, more reliable and more secure access to cloud services by allowing BT IP VPN customers to connect directly to HPE Helion Managed Cloud Services. BT’s service uses HPE’s Rapid Connect capability to bypass the public internet when...
Nov 30, 2015
Modern organisations are composed of different age groups all with different ways of working, varying expectations, and diverse experiences. For instance, individuals from the millennial generation (born between 1980 and 1992) place a higher value on collaboration,...
Nov 30, 2015
Before upgrading from a standard local backup setup, it is necessary to weigh up the pros and cons between physical media based off-site backup and cloud backup solutions. Running a backup solution inevitably adds financial overheads to the balance sheet, but if done...
