New bill will have a profound impact

The Department of Justice and Constitutional Development recently published a general notice in the Government Gazette, inviting interested parties to comment on the proposed Debt Collection Amendment Bill. Comments are due before 30 November 2015. Peter Rafferty, CEO...

Samsung offers more with its extended memory portfolio

Samsung’s expansion of its memory portfolio offers customers a comprehensive suite of slim and sophisticated UFDs available in three ergonomic form factors, each equipped with robust Samsung NAND flash technology. The new USB 3.0 drives are designed to meet the...

Seacom deploys Infinera TM-Series for 100G networks

Infinera, provider of Intelligent Transport Networks, announced that Seacom has deployed the Infinera TM-Series for its new metro wavelength division multiplexing (WDM) networks in South Africa and East Africa, improving its customers’ connection to...

Millennials – how is your call centre adapting to this generation?

Having grown up in a time of rapid change, millennials have a different set of priorities and expectations and it is for this reason that they are revolutionising business as we know it. Advancement in technology means that future workforces will continue to evolve...

New platform supports African music artists

Telecommunications service provider Bharti Airtel Africa has announced a new platform to support music artists and promote industry growth across Africa. The Airtel Artist Management System is a new service innovation which will enable upcoming music artists to upload...

Nightmare on CX Street

For centuries, vampires and werewolves, ghosts and ghouls have been striking fear into the hearts of us mere mortals. However, a reputation for sub-par customer experience (CX) can strike a deadly blow to the very heart of your business, so says Ebrahim Dinat, COO at...