Self-service can help to improve ITSM efficiency

Self-service is a trend gaining traction and is being explored by customer service organisations in the quest to deliver better customer service, writes Edward Carbutt, executive director at Marval Africa. While self-service portals are frequently implemented within...

Ericsson, E.On, ABB work on smart energy

Ericsson, E.On and ABB have signed a cooperation agreement in Sweden to develop innovative products and services to deliver smart energy solutions for a number of industries, to help businesses reduce energy and operation costs and improve consumers’ comfort and...

Huawei enhances energy efficiency

Huawei, together with the Ministry of Water, Irrigation and Electricity of Ethiopia, hosted the Ethiopia Day and Huawei Electric Power Summit 2015 themed “Better Connected Smart Grid, Greater Energy Efficiency” in Addis Ababa, Ethiopia. As one of the key...

Ultra HD cameras take video surveillance to the next level

Video surveillance is an increasingly important part of any comprehensive security system. However, in large spaces or areas where a high level of detail is required there are a number of challenges, writes Laurence Smith, executive at Graphic Image Technologies....

HTC’s Desire 626 smartphone lands in SA

HTC has announced the HTC Desire 626, the successor to the HTC Desire 620. With a variety of colour combinations, endless personalisation options, and an enhanced camera that enables sharper photography, the affordable smartphone lets you express yourself your way...

Digi-recruitment opens up new opportunities

The world of technology has not only changed the way we bank, it has revolutionised the way that potential employees view an organisation. Brand awareness and individual perceptions of a financial institution’s have combined with the instant communications...