Mar 19, 2025
As organisations grow, the pressure to maintain the service levels that led to their growth increases. By Ryan Falkenberg, CEO of Clevva Delivering effective customer service at scale requires specialist skills – skills that are not core to many companies. As a...
Mar 19, 2025
The recent compromise of one of the South African Parliament’s Youtube accounts, to promote a fraudulent “$Ramaphosa” cryptocurrency token, underscores the insidious nature of scammers impersonating trusted figures or institutions and abusing their...
Mar 18, 2025
iContact BPO has partnered with Krisp AI to deploy its AI-driven noise cancellation technology across its contact centre operations. The initiative aims to improve agent productivity and enhance the overall customer experience by eliminating background noise – a...
Mar 18, 2025
It has become increasingly challenging to meet consumer demand for accessible data and this is changing the shape of service delivery and innovation in 2025, writes Craig Blignaut, WiFi product manager at Vox. In the first quarter of 2024, one user consumed 411,4...
Mar 18, 2025
Cloud is more expensive than companies expected. According to a Citrix survey, companies are turning back the cloud clock, repatriating workloads to on-prem solutions because cloud introduces security risks, isn’t performing to expectations, and is adding more zeroes...
Mar 18, 2025
Would you ever tell a friend you had a “4/5” experience with a company? Of course not. That’s just not how we talk or communicate. Yet, brands and companies continuously rely on these arbitrary ratings to assess customer experience. By Liezel Jonkheid,...
